New customer charging policy and credit check

[Anonymous]

Hi guys,
I was wondering if anyone can shed any light on this subject.
I purchased a phone last night on contract,received all the documents etc but have been charged nearly £30 upfront already and don't know if I've even passed credit check!
Is this normal practice because I don't know any other provider that does this without telling you you've passed or been declined for the contract?
Appearantly my order is under review so when will I find out if I'm successful and if not how do I get my money back?

Thanks in advance

[MI5 · Accepted solution]

Your money is held in escrow until you are either accepted or declined.
If accepted, o2 call the money but if declined it will reappear as cleared funds in your bank after 2-3 days.

[Anonymous]

@Anonymous thanks for the swift reply,was a bit concerned last night when I discovered that money had been"taken" but no idea if I've actually got the goods,seems a strange way to conduct business to me lol

[MI5]

A lot of things about O2 are "strange" mate

[Anonymous]

@Anonymous lol have you any idea how long this process usually takes?
And yes it seems strange that I have all these documents,order confirmation etc but no idea if I actually HAVE the goods or contract as any other network tells you straight away?

[MI5]

Maybe 1 or 2 days for the credit referrals team to decide.
You can chase it up with customer service http://www.o2.co.uk/contactus

[Anonymous]

@Anonymous thanks mate,did everything you said and they said everything looks good at their end so my new one plus should be out to store shortly

[Cleoriff]

Then of course, you have to hope that the device you ordered is actually in stock. I would certainly be contacting customer services sooner rather than later....

[Anonymous]

I got a funny feeling that we know what the answer will be about the stock

[Anonymous]

@Cleoriff hence why I went for the one plus,more niche I'd say so more chance of getting it