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Level 1: Joiner
Posts: 1
Registered: ‎11-12-2018

New contract

So tonight I have aplied for a new contract an Iphone Xs Max , I completed everything but just on the end after the upfront payment has been taken I noticed the adress is the wrong flat number , I the pushed the back button and then some error come on the screen . I called O2 costumer service they my order does not show .
Posts: 71,490
Topics: 677
Registered: ‎14-01-2013

Re: New contract

[ Edited ]

@Nella

You need to check your bank. The transaction may be pending

Contact customer services in the morning to see whether the order is showing after the system has updated

You will be able to give them the correct address when you call..

https://www.o2.co.uk/contactus

*The Game Is On*


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Posts: 87,561
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: New contract

Your order won't have completed unless you went through to the end and confirmed everything, so you'll need to start again, but, you may fail or get deferred for the credit check as one will just have been done on you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)