New contract order

[Anonymous]

Hi All,

Wondering if you could help me - I am a long time O2 customer and looking to purchase a further handset but have some concerns as I have extended family staying with me currently I don't wan't any letters sent out containing confidential details incase I'm working away so it's not lying around or opened by unwanted eyes!

The reason I ask is previously O2 have sent out the paper copy of the contract 4-7 days after the handset and that'll be problematic for me as I'll be around when I'm looking to receive the phone but out the country from the next day onwards.

I wondered if its possible just to have everything sent to my email address on file and no paper copies?

Thanks

[viridis · Accepted solution]

I "think" it's a legal requirement to send you a hard copy of the contract as with all fixed term service agreements. You could see if collecting from store is an option but when I did this last I still got paperwork through mail.

[Anonymous]

Thanks for your reply, thought as much!

Although been told by 3 seperate sales staff on live chat that I can opt to receive it by email only....case of telling you what you want to hear!

[Anonymous]

They will usually send you a letter detailing what tarrif your on and how much it costs per month I've never had a complete copy of the contract come through the post

[Anonymous]

Hi @Anonymous and Welcome to the Forum,


I would you suggest that you make contact with o2's Uk Customer Service from your mobile phone on 202 ,to ask the question about your situation.

They may be able to place a note on your account etc.

Online Live a Chat are fine for low level general enquiries but not IMO when it's in connection to Account enquiries.

Take care.

[adamtemp64]

Your t&c are at the bottom of this page and on all o2 pages just click the links and chose the relevant t&c

[MI5]

The only time you get a full wad of paperwork is if you do the purchase in store, otherwise you just get a summary sheet through the post after about 10 days.

[Cleoriff]

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@MI5 wrote:
The only time you get a full wad of paperwork is if you do the purchase in store, otherwise you just get a summary sheet through the post after about 10 days.

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This is what happened with mine. ordered via CS over the phone. T&C's explained at the point of

purchase. Phone arrived with receipt and 7 days later one sheet of paper itemising contract details etc

[Anonymous]

That's what I said I've done the deal in store and still only got a letter explaining the deal not the whole contract

[Anonymous]

Same here as @Anonymous although difference here is that I got mine through CPW and the contract was given to me in store. O2 sent me a single page with the basics I.e name address number and I think dd details as confirmation.

So it does depend what the OP deems as sensitive info given their circumstances.