Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why am I getting charged extras?!

Hi, I have just checked my online bill the current month and it says I am going to be charged £0.33 for an MMS message. I have found the message that it is referring to and it says underneath the bubble "MMS" however it is not an MMS message it is a ...

Resolved! New contract order

Hi All,Wondering if you could help me - I am a long time O2 customer and looking to purchase a further handset but have some concerns as I have extended family staying with me currently I don't wan't any letters sent out containing confidential detai...

Resolved! Chat Option unavailable

I'm unable to chat online with O2 representative.It says live chat offline(Please contact between 7am and 11pm) I'm not sure which timezone it is following. I'm presently in India on vacation and would like to change my phone contract from pay monthl...

Resolved! Upgrade Question

Hi I have just taken out a 12 month sim only contract. I have been told by the agent that i am entitled to upgrade to a phone contract after 6 months. The question i wanted to ask was are all o2 customers offered the same upgrade deals at upgrade tim...

Resolved! Lack of 3G coverage

Hi,I live in GU32 (Petersfield, Hampshire) which has no 3G coverage from O2 yet all the other major networks do have 3G here.I've been with O2 for 17 years so don't want to jump ship if I could find out when O2 are likely to be upgrading their networ...

TEXTING in USA

hey, i have contract with O2 unlimited text and i would like to know how much is gonna cost for any text or calls to Usa ?is it free for texting as it is here or not??if is not how much is going to cost per text ? Thank u

Resolved! paying off phone plan

Hi allI've just phoned O2 to pay off the remainder of my phone plan and is only been permitted to pay off all expect 19p which leaves me paying 1p per month for the remainder of my 19 months contract. I thought the idea of refresh was to be able to l...

Resolved! company calling to upgrade me

Hi, Ive had a call from a company claiming to be calling on behalf of O2???? never had this before as ive always upgraded via My02 website account??they convinced me that it was all above board and they are working on behalf of 02. I then had another...

Resolved! Did not receive top up

Hi....I just topped up 30 pound and didn't receive my top up let alone the extra I was promised! I'm furious!!!!!

Resolved! duplicate sim card

Hello..today I have lost my phone...seems like its lost, so how can I duplicate my sim card? I cant find any info on main page

O2

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