Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Calling Fiji

My daughter is currently living in Fiji. She has purchased a local sim card - digicel I think and although she can text and ring me, I cannot do the same on either my pay monthly iPhone 5 or my international PAYG sim which is in an old Samsung phone....

Resolved! PAYG overcharging on auto top up

I signed up for the "Pay And Go Go Go Unlimited Texts + 150 Mins + 500M" tariff in April 2013, for the monthly charge of £10. The payment was until today taken by auto top-up. It is very unlikely the 150mins + 500M has ever been exceeded as the phone...

Resolved! Broken phone no insurance

hi i have a sony xperia Z. Yesterday i dropped the phone and the screen smashed in the top left hand corner and is now completely useless. I cant do anything with it. I have no insurance and still have another 18 months on my contract. Any idea on wh...

Resolved! I have been charged for multiethnic media messages I didn't send

I have been looking at past bills and I have discovered that I have Ben charged for 660 (( cost £105)multi media messages that I have no account for? They are all sent within 5 mins of each other and I have spent the last 2 hours trowling though my s...

All I want to do is pay

For the last three months when I try to pay online I get as far as being redirected to my card provider for security check and the system hangs. A couple of minutes later i get an e-mail from O2 saying a technical problem, wait for 24 hours and try a...

Resolved! Service is driving me insane!

Hi all, Im having a nightmare with my phone. Signal is bad most of the time, I get cut off mid call numerous times a day and the internet signal is terrible. i can be sat next to the missus and try and search something and it takes minutes just to lo...

Resolved! accidentally clicked to change tariff

help how do i get out? dont want a new 24 mth contract as due upgrade next mth

Resolved! Severe signal degredation! Emergency calls only!

Over the past couple of weeks I have noticed a severe degredation in the signal quality in Carnoustie, Angus. Since moving here in July last year I have consistently had a full signal and constant Edge internet connection, sadly this has changed to t...

Resolved! Contract ended now. How do I get a refund?

Had a 2 year contract which ended @ christmas. I ended/ cancelled it and now my bill shows a credit amount. I was told in O2 shop that there was a form I can fill in to get the money back. Does anyone have the link or can they point me in the right d...

Resolved! Problems with porting number to O2

Bit stuck on what to do next - I bought a O2 SIM and arranged my old number to be ported across on Monday during the day I tried calling both my old number & new O2 number from a land line and saw both were unavailable by 18:00 id switched the phone ...

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