New Sim Started Saying Voice Not Provisioned After Being Activated

JackJPR · ‎09-01-2020

Hi, I wonder if anyone can help.

I had trouble setting up my pay monthly SIM, swapping the number from my old phone to my new. I managed to get it working and this morning it was activated. I was able to call, message and use my data. However, about 10 minutes before this post, my SIM has now reverted back to the state it was before it was working this morning and is saying Voice Not Provisioned again.

Does anyone know how this can be fixed, or what has actually gone wrong?

Thanks.

MI5 · ‎04-04-2012

@JackJPR

Without knowing what problems you had and what you did, I can only guess that a second sim swap may have started.

Probably best you contact customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Martin-O2 · ‎18-02-2016

Is there any update on this one @JackJPR?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help

If you'd like to take part, why not register?
signature

Welcome to the O2 Community

Pay Monthly

New Sim Started Saying Voice Not Provisioned After Being Activated

Re: New Sim Started Saying Voice Not Provisioned After Being Activated

Re: New Sim Started Saying Voice Not Provisioned After Being Activated