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Wozie
Level 1: Joiner
  • 1 Posts
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Ok I started t fill in to join o2. On 22 September.   For got and completed it 2nd of Oct. Today I have been billed from 22 nd sept. To 3 Oct. I haven’t even recieved or activated my sim yet  !!  ( I’m sim only ) any one had that happen. I can’t phone them as my contract has finished now with labara.  

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MI5
Level 94: Supreme
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Registered:

@Wozie 

O2 will refund the charges up to the point you receive your sim.

Your first bill is also a month in advance.

You can get in touch with Payment Management team on 0800 902 0217

Use Skype Guide: A Guide to Skype 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/understanding-your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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