New Contract (Refub) Cancelled Within Cooling Off Period But Got Charged Cancellation Fee?

[Anonymous]

Hi peeps

New to the O2 family. I originally had an iPhone 6 with a different provider and on Friday phone life ended as I accidently drop the phone and entire screen smashed and damage to the entire body frame. 

I needed a phone and opted for the Z3 Compact Refurb on O2 Refresh. So Placed order on 28th November 2015, arrived 30th November 2015. On that day I placed the O2 sim into the Z3 Compact contacted O2 Customer Service (202). 

I paid the entire device plan off and payment was sucessful. Got advised the airtime plan was cancelled an no more charge will be applied just a final bill with aynthing that I may have used (which I haven't so far not unless calls to 202 are chargable :p).

During that call just before saying good bye, the call dropped and I got a weird message on the phone saying SIM Not Provisioned or something. So I guess the airtime plan was cancelled. 

However today my heart skipped many beats I guess LOL. Got an email saying your bill is ready of a whopping £170.13. I contacted O2 support via live chat and explained everything. Got told everything is ammened and in the next 3-5 days the bill will be updated so I won't be paying for anything. It was a system error as I had paid off device plan within the cooling off period.

Just wanted to know if this happened to anyone? I don't want money leaving my account.

Can someone from O2 confirm this has been corrected? 😛

[Cleoriff]

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@MI5 wrote:
Much better to have a 56p bill

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Not a bad 'payment outstanding'....

[Curr946]

just don't forget to pay it, as they will default you

[Anonymous]

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@Curr946 wrote:
just don't forget to pay it, as they will default you

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Tried paying by logging into my account. No option to pay, I'm I missing something? 

[MI5]

You won't be able to pay through your My O2 if the account has been disconnected.
Leave your DD in place with bank and O2 will collect it automatically or call CS to pay it over the phone.
http://www.o2.co.uk/contactus

[Anonymous]

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@MI5 wrote:

You won't be able to pay through your My O2 if the account has been disconnected.
Leave your DD in place with bank and O2 will collect it automatically or call CS to pay it over the phone.
http://www.o2.co.uk/contactus

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Called customer service. They said no need, they waived it off my account. 

Saved £0.56p! LOL

[MI5]

Result

[jonsie]

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@Anonymous wrote:

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@MI5 wrote:

You won't be able to pay through your My O2 if the account has been disconnected.
Leave your DD in place with bank and O2 will collect it automatically or call CS to pay it over the phone.
http://www.o2.co.uk/contactus

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Called customer service. They said no need, they waived it off my account. 

Saved £0.56p! LOL

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Merry Christmas