Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎09-02-2014

Network issue

i have 4g and can make calls but when i try to use whatsapp it says awaiting network and facetime won't work. whats wrong?

Level 48: Jubilant         
Posts: 6,216
Registered: ‎26-03-2014

Re: Network issue

Can you use the internet at all?
If not then it sounds as though you are connected to the network but don't have a correct APN (access point name, the settings for the phone to use data).
The link below should help:
http://www.geeksquad.co.uk/articles/o2-apn-settings

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 93,142
Topics: 751
Registered: ‎14-01-2013

Re: Network issue

@Pav

There may be a problem with a mast nearby. Check your status here

https://status.o2.co.uk/

Other help in this guide https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Best of luck and welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 109,146
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: Network issue

@Pav check in settings that those apps are allowed to access mobile data. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)