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Network down

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jameswilsonldn
Level 1: Joiner
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on ‎24-07-2023 16:11

on ‎24-07-2023 16:11

Hi there,

 

My internet and phone signal had been down between May - July.

 

I have spoken with 02 over the phone several times regarding this issue.

 

I was told that for the time it was down that I would not be charged.

 

I am writing to find out the latest information and just want to make sure that I am not being charged for the time that the signal was down.

 

Please drop me an email back to let me know the latest, and to make sure I was not charged for this time.

 

Many thanks,

James

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MI5
Level 94: Supreme
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on ‎24-07-2023 16:15

on ‎24-07-2023 16:15

@jameswilsonldn 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151801 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎24-07-2023 16:15

on ‎24-07-2023 16:15

@jameswilsonldn 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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