Solved: Fair usage policy

Yancy · ‎24-07-2023

I recently received the below text whilst roaming in Ireland. Please can you confirm in writing that this means I am no longer being subjected to your fair usage policy. Thank you.

Welcome to IRELAND. Now, all calls, texts and data you use in our Europe Zone will come out of your normal UK allowance. So roaming in Europe feels just like home. For more info and terms, visit: www.o2.co.uk/paym/roam-in-eu. Call 112 for emergency services across Europe.

jonsie · ‎24-07-2023

There will be no one on the community to give you written confirmation

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Guide: Roaming MegaGuide

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎24-07-2023

There will be no one on the community to give you written confirmation

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Guide: Roaming MegaGuide

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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