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Level 1: Joiner
Posts: 1
Registered: ‎23-01-2019
Accepted Solution

Netflix account

I cancelled my nextflix account back in July. I have just noticed that since then, they have charged me 8.99 a month. I got in touch with them and they said the last payment they’ve received is from July and that I am to contact my payer- O2. I didn’t even know this was linked and how do I cancel and get the money back?!
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Posts: 92,965
Topics: 751
Registered: ‎14-01-2013

Re: Netflix account

Hi @HM12 

Yiu will need to speak to customer services Guide: How to find help & contact O2 

*The Game Is On*

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Community Manager
Posts: 7,797
Registered: ‎23-07-2014

Re: Netflix account

Hi @HM12 , how are you getting on?

As it's been a few days since you last posted, I just wanted to check if you managed to sort out your Netflix query in the end, or if you need any additional assistance? Were you able to contact customer service ok as mentioned above? Smiley Happy

 

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Level 1: Joiner
Posts: 2
Registered: ‎05-06-2020

Re: Netflix account

I got same problem with being charged for netflix 11.99 a month and got it but can't get it touch with anyone due to covid 19 limited calls
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Level 1: Joiner
Posts: 2
Registered: ‎05-06-2020

Re: Netflix account

Sorry not got netflix
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Posts: 108,848
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Netflix account

@Haighy20 

Try any of these numbers Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)