Netflix account

[HM12]

I cancelled my nextflix account back in July. I have just noticed that since then, they have charged me 8.99 a month. I got in touch with them and they said the last payment they’ve received is from July and that I am to contact my payer- O2. I didn’t even know this was linked and how do I cancel and get the money back?!

[Cleoriff · Accepted solution]

Hi @HM12 

Yiu will need to speak to customer services Guide: How to find help & contact O2 

[Marjo]

Hi @HM12 , how are you getting on?

As it's been a few days since you last posted, I just wanted to check if you managed to sort out your Netflix query in the end, or if you need any additional assistance? Were you able to contact customer service ok as mentioned above?

[Haighy20]

I got same problem with being charged for netflix 11.99 a month and got it but can't get it touch with anyone due to covid 19 limited calls

[Haighy20]

Sorry not got netflix

[MI5]

@Haighy20 

Try any of these numbers Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005