Need to help my elderly father

[Liyaach]

Hi everyone! My dad is in his late 70s and got his phone stolen on Sunday. I put a block on his number so whoever stole it couldn’t make calls. He’s not very well at the moment so can’t go into the store, but wants A new SIM card to put into an old phone so he can use it over Christmas. How do I go into the store to get him a sim when I’m not the account holder? Is there a way I can be named on his account?
Thanks

Ps. I have spoken to customer services on the phone and they can send him a new sim but it won’t arrive now until this weekend as it’s Christmas.

[Cleoriff · Accepted solution]

Hi @Liyaach 

Please follow the advice here Guide: Lost or Stolen O2 Device? - How to Report it 

Regarding being named on his account, you can only do this if he is with you and gives permission. So your best bet is to ring customer services with him by your side, and speak to them Guide: How to find help & contact O2 

Once you get the new sim, customer services will need to unbar his account.

Hope that helps and welcome to the forum

[TallTrees]

Really sorry to hear that your Father had his phone stolen @Liyaach 

Good advice from Cleoriff should help you

Good Luck and welcome to the o2 Community Forum

[Martin-O2]

Sorry to hear about your situation @Liyaach. Please let us know if you need any further help with this one.