Name change runaround

[Anonymous]

I signed up with o2 over the phone, spelled my name using the phonetic alphabet and confirmed the details.

All went well my phone arrived and it is working, but when I logged into the o2 website I see they have mis-spelled my surname. I phoned support who told me to go into an o2 shop with a driving licence. This is not easy as it is over an hour by bus. 

In the shop they tell me I can't do it there and I have to send in a letter with a utility bill to sort it out.

Should I worry about it, o2 made the mistake, I have tried to solve it but it seems they are not bothered by the mistake. I am thinking I have done enough and should leave it as it is.

Do I have to worry legally, or as it is their fault and I have tried to fix it I am in the clear?

Any advice appreciated.

S. Soanes.

[jonsie · Accepted solution]

Unfortunately a letter is the only way to get it changed with an accompanying document. O2 have my first name spelt incorrectly for the last four years but I have never bothered changing it.

I imagine it's always best to have the correct details in any legal document or contract but with a phone contract I don't think it really matters.

The annoying thing is that any direct debit will have the correct account details and name spelling (assuming it's paid out of your own account)

[Pickles]

I think it is okay.  They do have to go through lots of official stuff to be able to change it for security purposes.  I have to have Mr instead of Miss on mine 😞  I dont think it was worth the effort to try change it though. 

[Anonymous]

Thanks for that, glad I am not alone. I will leave it as it is then. It will be interesting if they get the name right for the direct debit! lol

[jonsie]

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@Anonymous wrote:
It will be interesting if they get the name right for the direct debit! lol

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'Bank' on it!!

[Anonymous]

Haha, very good!