Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Resetting card payment limit on Pay & Go

Hi thar. When trying to top-up my Pay & Go sim balance over the phone (or using the web) using my debit card, i get the message that O2 are unable to process the payment because credit/debit cards are limited to being used to top-up only 2 mobile num...

Resolved! Excessive Data Usage HTC One X

Hello all Am new to o2 and have had my HTC One X since the beginning of this month (6 days). I have a 500mb allowance per month. I am not a big internet user, don't use facebook etc and on my old phone - a blackberry, I used about 2mb a month. In the...

Resolved! Phone broken but contract runs til August!!

Hi, I am hoping someone can help with a problem I have. My daughter has an iphone 3 on a 2 year contract that expires in August however the phone is now broken and O2 have quoted £120 to repair it - this is a lot of money for what is effectively an o...

Poll - International Roaming Charges outside (windows 8) Are you fed up or been stung?

Hi All, I am a mobile phone newbie with a lumia 820 and new 02 customer. I travelled a fair amount and having read beforehand about the data/roaming cost and promptly tried to disable everything I needed. During a recent trip to India, I suddenly fig...

Resolved! France

I'm in france can I get a bolt on for cheaper calls and texts?

Resolved! Slow Upgrades

I just wondered if anyone is having the same problem as me. I ordered an upgrade to the iPhone 5 on the 21st of January and so far I've been given 3 different dates all of which have been delayed. No one can tell me when my phone will arrive and no o...

Resolved! Blocking "unknown" callers from voicemail

I couldn't find a category relevant enough to put this topic in, but I'm on pay as you go, so it's the nearest category I could guess. I've blocked "uknown"/withheld callers from phoning me on my phone, however, that doesn't stop the voicemail servic...

Resolved! transferring credit balance

Hi if you change to a new sim card and number from o2 can your credit balance and any rewards left on your old sim card be transferred? many thanks

Resolved! Free handset

Hi a little over a week ago I puchased an Iphone 5 from the 02 store and payed £79.99 and £36 a month. o2 then sent me a letter stating that my contract is actually with the carphone warehouse. This is fine except that if you buy your phone from the ...

Resolved! Swapping SIM to Micro SIM ?

Just upgraded to a Windows 8S from Windows HTC HD7 and on unboxing i discovered i now need a micro SIM. There is a micro sim included in the box but it says that is only for use if you are a new pay monthly customer. So i followed the instruction to ...

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