NO indoor coverage

[Anonymous]

Hi,

I have moved to a new location few weeks back near to canada water station in London and is a prime location. Eventhough, its close to station and has ok reception outside (3 of 5 bars outside), there is absolute ZERO network indoors and am not able to make or receive calls at home.

I already called O2 customer care a number of times but to no resolve. I even manage to find customer care person online and she assured me that it will be resolved in 24 hours without explaining the cause if issue or intended resolution... but nothing happened event after 3 days.

I have Nokia C7 (3G) mobile and tried number of suggestions from online community:

1) Changed my mobile setting to 2G mode

2) Tried Sim on another mobile

3) Took out the battery for 5 mins and tried again

NONE of the above worked with o2, and the interesting bit is I can get excellent coverage with T-Mobile.

I am sure its a network issue.

If O2 cant resolve this issue, I like to cancel the contract without any premature penalty as its O2 who is at fault.

Please let me know if you can give me any advise.

Regards,

Ajit 

[Liquid]

Haha brilliant:) rather glad you provided the definition link

Well we shall just have to cross our fingers and wait for "TuCome"

[Anonymous]

TuGo has been delayed while another round of beta testing goes on. No word yet on when it will be released to public/customers.

[jonsie]

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@Anonymous wrote:
TuGo has been delayed while another round of beta testing goes on. No word yet on when it will be released to public/customers.

---

Really pathetic. O2 does not have a good track record when it comes to release dates. The O2 Connection farce springs to mind, I thought TuGo was a natural successor and O2 Connection was the proto-type. Over 12 months in testing????

[adamtemp64]

@ jonsie do you mean o2 connect !

[jonsie]

Yep, my bad

[Anonymous]

The main reason for the delay from o2 connect to TuGo was that it was originally intended to be an O2-only product.

Telefonica then decided they wanted in on it for their other networks so it was re-designed, re-worked and called TuGo.

They then told customer service staff to start promoting it to customers, then told them not to and it was going for another round of beta testing.

Now there's no official word on release, just "soon".

[jonsie]

So normal O2 farcical mixed communication and non-information.

[perksie]

When we see it then, this year next year some time never?

[Anonymous]

TU|go is now in the iOS App Store... But only works for registered trialists! grrr... Not me yet but it's a step in the right direction! There's a form to fill in http://bitly.com/V4CzDQ

[Liquid]

17. We don't represent or warrant that the App is free of inaccuracies, errors, delays, bugs or interruptions. We can't promise that the App will be free from interruptions or that the service is reliable, of a certain quality, accurate, complete or otherwise valid. The App is provided "as is" with no warranty, express or implied, of any kind. O2 expressly disclaims any and all warranties of fitness for purpose, availability, storage of data, security, title and/or non-infringement. You use the App at your own discretion and risk.

Interesting T&Cs

aldo reading the privacy policy by using the app it allows them to record and use data in whatever way they feel like.

i can't see any privacy I won't be using the app until its changed.