NO indoor coverage

[Anonymous]

Hi,

I have moved to a new location few weeks back near to canada water station in London and is a prime location. Eventhough, its close to station and has ok reception outside (3 of 5 bars outside), there is absolute ZERO network indoors and am not able to make or receive calls at home.

I already called O2 customer care a number of times but to no resolve. I even manage to find customer care person online and she assured me that it will be resolved in 24 hours without explaining the cause if issue or intended resolution... but nothing happened event after 3 days.

I have Nokia C7 (3G) mobile and tried number of suggestions from online community:

1) Changed my mobile setting to 2G mode

2) Tried Sim on another mobile

3) Took out the battery for 5 mins and tried again

NONE of the above worked with o2, and the interesting bit is I can get excellent coverage with T-Mobile.

I am sure its a network issue.

If O2 cant resolve this issue, I like to cancel the contract without any premature penalty as its O2 who is at fault.

Please let me know if you can give me any advise.

Regards,

Ajit 

[Anonymous]

hi spoke to customer service agent this afternoon who said the "Tu Go" was launched today.

I tried to find the app on the Apple Appstore for my iphone and couldn't!

So I started a Webchat with tech support and they confirmed it was launched today and advised might have to wait 24 hours before it is available to download.

So maybe its available on Android first?

I havent been able to get any sight of an official announcement though which is strange I think.

[jonsie]

Nothing on Android yet either.

[Anonymous]

I'll see if I can get anymore info about when it will be available tomorrow when I am back in work, pretty sure I have been told end of November... so will keep you all posted!

In the meantime keep checking your app store as it may become live anytime now, if customer service are advising it launches today.

[Anonymous]

Earlier today I'd a web chat with O2 Customer Services - apparently TuGo is launching on 28th December. Fingers crossed!!

[perksie]

There'll be a stampede to sign up for that!

I guess when they said end of the year, they really meant it.

[Anonymous]

Another web chat with O2 customer services... I've been told that TuGo has been delayed until March. Don't think they said which year - fingers crossed for 2013!

[Liquid]

Another case of web gurus spouting rubbish:(

Got my hopes up there.

I imagine there will be a huge song and dance when it becomes available I cannot imagine O2 sliding it in quietly do you?

[perksie]

With O2 it's a case of it happens when it happens!

[Liquid]

Nothing like working without time constraints

[adamtemp64]

telefonica are spanish so it must be a case of always being manana http://www.thefreedictionary.com/ma%C3%B1ana