Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Taking a Long Time To Transfer My Old Number

It has been about 72 hours after I submitted the online form which said it should take no longer than 48 hours to complete. So last night I spoke to ab o2 guru who ran through the whole procedure again and said it would take about 4 hours to change. ...

Resolved! o2 customer services

can anyone tell me how i can get in touch with with customer services fast.....been ringing for a week now to get an upgrade

Resolved! E.mail or working link to cancel contract.

Hi all could some let me have either the correct e.mail or a working link to cancel my phone contract. i have tried looking on the O2 website but cannot find an e.mail option and the cancel contract link just loops to the beginning. can anyone help. ...

Resolved! Losing credit when sent a text

Hello. My mum has been on O2 pay and go since the network started and for the last 3-4 months she has been recieving text messages when she tops up from the number 85200 and has lost half her credit. I have checked out this number online and it is ca...

Resolved! Bill paid on time but o2 have restricted my 'phone!!!

Prior to leaving home for a few days last week, I paid my 2 o2 accounts online on the date they were due. Paid both separately and after them being 'verified by Visa' got 2 reference numbers as receipts of payment. The day after I received a 'reminde...

Resolved! Leaving O2 at end of minimum term

I have an iPhone 4 contract with O2, of which My O2 says the renewal date is 29th December (taken out on 30th December 2010.) I'd like to switch over to GiffGaff at the end of the contract, as I need unlimited data due to a change of circumstances. M...

Resolved! Upgrading instore

Hi I have a sim only 12 month contract and I have been told that I can upgrade anytime during the minimum contract term. First question. Do I have to do this over the phone or can I do this instore? Second question Do O2 stores take American Express?...

Resolved! How to add 'contacts' to 'groups'

I am a new smartphone user with a Galaxy Y. I have a load of contacts from my earlier phone and want to start building groups, like Family etc. I cannot find a way of moving or adding a current contact to a group. There must be a way rather than addi...

Resolved! CANCELLING CONTRACT

I'm just wondering when you port your number over to an other network does your contact automatically cancel??? Also does your insurance cancel as well since you don't have a contract anymore?

Resolved! Swapping phone number

Hi, I have an O2 contract, my wife has an Orange contact. For various reasons, we want to swap SIMs so that I use the Orange contract and my wife uses the O2 contract. That's easy enough with unlocked phones. The complication comes in that we want to...

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