Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 4g network loss

When I have my HTC set for LTE Auto the phone quite often loses its network connectionIf i set it to 3g it doesn't happenSpoken to HTC and they reset it somehow, and said if it continues get a new SIM?Is that the answer ?

Resolved! Have I got it wrong

When I took my new contract I thought that with refresh if you decided you wanted a new phone you simply paid off the amount left for you phone then were able to get a new one. If you are also having to pay off your contract then it's no different to...

Resolved! Cancelling Tariff

I just want to cancel my tariff, its really not as easy as it should be.

Thanks O2

Hello and hope everyones good...Well i was having some phone issues called up O2 and got put through to an agent his name i think is Zahid and he was really helpfull sorted out my problem just wanted to thank him and O2 ....

O2 3g coverage

Have been with O2 for years now back when it was BT Cellnet. But now having moving into the mobile age and wanting reliable internet access when out and about i am finding that O2 is lacking in this department. I have recently been on holiday to Scot...

Resolved! SIM activation query

Hey all, Rather than going into the O2 shop later on today, it makes far more sense for me to post where I know there are experts! Last week I was mugged and had my phone and some other stuff nicked. Luckily I'm on insurance so everything was sorted ...

Resolved! Being charged for unwanted Data downloads. Help !

I am getting totally fed up. I am currently in France and have now been charged three times £1.99 each time for "O2 travel data" so I phoned on the supposedly free helpline (and have been charged) and apparently have to set the HSPacket data to disab...

Resolved! Tariff Change on Pay&Go

I am on the 300 free text (or something like that) and 500GB data a month free with £10 top up which is useful for me as I can use the £10 for the very infrequent calls I make. However looking at the other tariffs available if I switch I see that all...

Don't buy phone insurance from O2

This is a bit of a surprise but don't buy phone insurance from O2. My phone replacement is taking at least two weeks with no end in sight! The whole point of insurance from your phone company is fast replacement. I recommend a third party insurer now...

payg time limits

do payg credits only last for 1month or until they are used?

O2

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