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NO CONFIRMATION EMAIL

cally
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on ‎27-12-2018 19:34

on ‎27-12-2018 19:34

I have placed a order today for the Samsung s9 plus. payment has been taken but I havent received a confirmation email just the credit agreement emails. I am worried as they have taken payment. does anyone please have some advice on this.
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Bambino
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on ‎27-12-2018 19:39

on ‎27-12-2018 19:39

@cally You need to contact customer service: https://www.o2.co.uk/contactus O2's stock reporting isn't live. With the many orders at this time of year, there's every possibility your phone is out of stock. O2 has a nasty habit of doing this.

I DO NOT WORK FOR O2



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MI5
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on ‎27-12-2018 19:48

on ‎27-12-2018 19:48

@cally 

You need to open the links in the emails to digitally sign and accept the T&C's and credit agreements.

Your order won't proceed until you do that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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cally
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on ‎27-12-2018 19:50

on ‎27-12-2018 19:50

hi I have opened the links in the emails and still not received a email?
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MI5
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on ‎27-12-2018 20:01

on ‎27-12-2018 20:01

OK @cally, the next email you receive you will your dispatch email confirming your tracking number and delivery date.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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cally
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on ‎27-12-2018 20:03

on ‎27-12-2018 20:03

so they dont actually send a confirmation email just a dispatch email?
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MI5
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on ‎27-12-2018 20:15

on ‎27-12-2018 20:15

The emails you've had are confirmation of your order.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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