on 15-01-2021 21:56
I've just noticed a slight problem, hopefully someone has encountered this and has a way to fix it.
OK, I have had an o2 PAYG sim for years, used by a family member, I registered the sim and signed up to the o2 app. No problems so far.
I signed up for a contract at the beginning of the month and ported my contract number in. Again, no real problems.
Now, when I sign into the app I see both my PAYG number and my contract number listed, I click on my contract number and then get to see this on occasions:
Anyone see the problem?
I don't have access to the PAYG sim at all times, as the family member may not be home with the PAYG phone.
I cannot see a way to de-link the two, I don't mind them both being the same app but I don't want them linking to each for 2FA authentication etc.
Solved! Go to Solution.
15-01-2021 22:02 - edited 15-01-2021 22:30
MyO2 on line offered me the option to unlink a PAYG phone and number bought whilst logged-in as my contract phone account...
Not sure if the pic helps if your 'main' account is, or was, the PAYG one, @Dave_ :
on 15-01-2021 22:18
You can always call customer services to ask them to change the number.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 16-01-2021 09:46
Hmm, thanks, I'll have a look, ideally I'd like to keep all numbers in the same app (like I have at EE) for ease of use of keeping a check on the PAYG). I just don't want the app to choose to use 2FA to the PAYG number when I'm wanting to view the contract number.
on 16-01-2021 22:33
08:15GMT and O2 Customer Services are very helpful (still need to use the tactics above to get on the queue), I find.
After 09:00 you get the "will you rate my service as good after this call, please" types, as much use as an ashtray on a motorbike 😖
My call to remove spend cap earlier this week was pleasantly and effectively dealt with by calling 202 at the appropriate time @Dave_,give it a go.