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My phone hasn't been delivered

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Jamie26
Level 1: Joiner
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on ‎05-09-2022 22:47

on ‎05-09-2022 22:47

Can anyone help I upgraded my phone 3 days ago the day after it said it was out for delivery and today it said it had been delivered but I've been in work none of my neighbours have it it's not anywhere but the picture of it been delivered has a door open  !!!!! Anyone any advise 

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MI5
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on ‎05-09-2022 22:53

on ‎05-09-2022 22:53

@Jamie26 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151957 Posts
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  • 28864 Solutions
Registered:

on ‎05-09-2022 22:53

on ‎05-09-2022 22:53

@Jamie26 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎05-09-2022 23:34

on ‎05-09-2022 23:34

Report this to customer service

They need to block the phone and get a replacement sent out to you

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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