on
20-05-2020
18:29
- last edited on
20-05-2020
19:53
by
Mike_T
My phone has suddenly stopped being able to make calls or receive voicemails, it’s as if my mobile network has stopped working but I have full signal, I don’t know how to fix it
on 20-05-2020 18:59
If you are contract, has a payment been missed, @Graeme1 ? Sounds like it, perhaps your DD failed to be taken by O2.
Numbers to call O2, including via Skype or land-line 0800 number, in this Guide: Coronavirus Community Help and Support
Only O2 CS can fix it after you talk to them (if you access your MyO2 or your bank, you may be able to confirm if it is a missed payment).
Good luck!
on 20-05-2020 19:05
on 20-05-2020 19:05
on 21-05-2020 16:17
on 21-05-2020 16:17
Hey @Graeme1 have you made any progress on this one?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?