Solved: Re: My phone bill

Ryan3 · ‎27-12-2018

My phone bill is due on the 26th of every month it is currently the 27th and my bill hasn’t been taken for can anyone tell me why ?

MI5 · ‎27-12-2018

December 26th was a bank holiday.
It will be processed today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎27-12-2018

Hi @Ryan3

It should have been taken as it's an automatic transaction.

Give customer services a call https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎27-12-2018

December 26th was a bank holiday.
It will be processed today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Ryan3 · ‎27-12-2018

I just checked it and my bank is closed for the holidays still is that why it hasn’t been taken for ?

Ryan3 · ‎27-12-2018

2:08 PM
I just checked it and my bank is closed for the holidays still is that why it hasn’t been taken for ?

MI5 · ‎27-12-2018

@Ryan3

Yes, as per my reply above re bank holidays.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎27-12-2018

@Ryan3 Who do you bank with? They shouldn't be closed today.

I DO NOT WORK FOR O2

Ryan3 · ‎27-12-2018

DanskeBank

MI5 · ‎27-12-2018

@Ryan3 wrote:
DanskeBank

Yeah, Friday for you https://danskebank.co.uk/important-information/christmas-opening-times

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)