Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎27-12-2018
Accepted Solution

My phone bill

My phone bill is due on the 26th of every month it is currently the 27th and my bill hasn’t been taken for can anyone tell me why ?
Highlighted
Posts: 76,780
Topics: 700
Registered: ‎14-01-2013

Re: My phone bill

Hi @Ryan3

It should have been taken as it's an automatic transaction.

Give customer services a call https://www.o2.co.uk/contactus

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 90,495
Topics: 539
Solutions: 11,800
Registered: ‎04-04-2012

Re: My phone bill

December 26th was a bank holiday.
It will be processed today.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎27-12-2018

Re: My phone bill

I just checked it and my bank is closed for the holidays still is that why it hasn’t been taken for ?
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎27-12-2018

Re: My phone bill

2:08 PM
I just checked it and my bank is closed for the holidays still is that why it hasn’t been taken for ?
Highlighted
Posts: 90,495
Topics: 539
Solutions: 11,800
Registered: ‎04-04-2012

Re: My phone bill

[ Edited ]

@Ryan3

Yes, as per my reply above re bank holidays.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 64: Magistrate
Posts: 13,089
Registered: ‎31-03-2010

Re: My phone bill

@Ryan3 Who do you bank with? They shouldn't be closed today.

I DO NOT WORK FOR O2



Funniest-Thread
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎27-12-2018

Re: My phone bill

DanskeBank
Highlighted
Posts: 90,495
Topics: 539
Solutions: 11,800
Registered: ‎04-04-2012

Re: My phone bill


@Ryan3 wrote:
DanskeBank

Yeah, Friday for you https://danskebank.co.uk/important-information/christmas-opening-times

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 8,874
Topics: 102
Ideas: 2
Registered: ‎11-04-2012

Re: My phone bill


@Ryan3 wrote:
DanskeBank

All banks in Northern Ireland are closed today, mentions near the bottom of this webpage...

 

20**Personal info** 14_39_57-Banks Christmas Opening Hours 2018 - Money Guide Ireland.png

 

 

 

'Phenomenal cosmic powers, itty-bitty living space!'
Most Random Thread.pngMost Useful Guide.png