My new contract that was made on 11th November is different with the bill that you made today.

[TK4]

Dear Sir/Madam

On 11th November I came to oxford street shop and your staff advised me to renew my contract with S24 sumsong Galexy basic and I can get a free tablet.

My contract was explained by one of your staff at that shop for total monthly £33.15 with a free tablet.

There was not explanation for charge of airtime plan for £10.59 and also there was not in my contract . but you charged £10.59 that I do not know what it is for?

Also you are going to charge 6.50 for tablet.

I think your staff said lie and he said the tablet is free.

I agree for monthly payment for this contract £33.15 only not more as He explained to me and also my contract that I get show this amount. 

Today you send the first bill of new contract and you charged 10.59 for airtime plan that I do not know what it is and your staff did not say any thing about this and also it is not in my Contract.

if you want to charge for tablet I do not want this contract and also if you want to charge every months for airtime plan for £10.59, I do not want this contract.

It is not nice that your staff say lie to customers to get new contracts.

 my previous data limit was 100 GB and I can have this and I do not want 150 GB.

Also, I do not accept to charge £6.50 for number for tablet and your staff did not say about this amount at all.

Regards

Shahla Zafari  

[TK4]

Thanks, as I said  I am not in England to contact these numbers .Also, the social media link does not work.

is there any email address for sales office?

Thank you

[MI5]

@TK4 

There is no email.

Use Skype to call Guide: A Guide to Skype 

The number is +44 800 032 1402

[TK4]

Hi 

I need to chat with sales office through skype and I have skype .justplease let me know the link of O2 skype in order to chat with sales office.

Thank you

[MI5]

I posted the number to call above or any of the 0800 numbers n guide Guide: How to find help & contact O2 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on +44 800 081 0255

Can't think of anything else.

[pgn]

@TK4 as explained >> here, down near the bottom of the article, << Skype lets you call any telephone anywhere.  The downside for chargeable calls to private or non free-fone numbers is you have to buy some Skype credit.

However: Skype does permit you to call some of the free-fone numbers (those starting 0800 or 00800, typically) directly as explained above, which is useful when you are in a country where calls to out-of-country 0800 free-fone numbers is not possible. The rest has already been shared above. Good luck!

[jonsie]

I doubt very much he will get any joy from them....

[MI5]

Too late now anyway.

14 days has passed.

[jonsie]

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Exactly

[pgn]

Meh. Camels and water I guess.

[Enlli]

Can't see why someone should take out a new contract and suddenly leave the country.

Next year should be fun when the 68 day rule comes in for all roaming