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My limit has not been set

ZoeJ
Level 1: Joiner
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I recently upgraded & there was an option to set my limit on any extras. I set a limit of £60 but this has not been applied & my bill is a lot more than this. Has anyone else had this happen does anybody think that there is any way I would be able to try & get some of it back?
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MI5
Level 94: Supreme
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@ZoeJ 

There are some chargeable items that fall outside of spend cap limits.

See help here Guide: Spend caps on O2 

It's unlikely that you'll be refunded for any valid charges as it is your reponsibility to control your spending.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143451 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@ZoeJ 

There are some chargeable items that fall outside of spend cap limits.

See help here Guide: Spend caps on O2 

It's unlikely that you'll be refunded for any valid charges as it is your reponsibility to control your spending.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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