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My care

Anonymous
Not applicable

on ‎07-08-2014 12:04

on ‎07-08-2014 12:04

What is my care and why am I being charged for it? I didn't even know I had it 😕
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Anonymous
Not applicable

‎07-08-2014 12:11 - edited ‎07-08-2014 12:23

‎07-08-2014 12:11 - edited ‎07-08-2014 12:23

Hi

If you feel a charge is not right for any O2 services then contact O2 on 202 Pay Monthly or 4445 payg for clarification.

Edit : added payg number.
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MI5
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In response to Anonymous
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on ‎07-08-2014 15:17

on ‎07-08-2014 15:17

I thought "My Care" was a bolt on that you used to be able to get which provided technical support and a dedicated helpline?
Not sure that it's still available anymore though.....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎07-08-2014 15:48

on ‎07-08-2014 15:48

Wasn't that called O2 techies?
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MI5
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on ‎07-08-2014 15:59

on ‎07-08-2014 15:59

Can't remember tbh - Maybe one of the social media crew can remember...?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 12
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Anonymous
Not applicable
In response to MI5

on ‎07-08-2014 16:00

on ‎07-08-2014 16:00

I could just imagine paying for that kind off thing and it ends up being run by live chat people slight_smile
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Anonymous
Not applicable
In response to Anonymous

on ‎07-08-2014 16:18

on ‎07-08-2014 16:18

I have asked the team to see if we can have more information about what it's My Care. I'll keep you guys posted.
Message 7 of 12
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Anonymous
Not applicable

on ‎07-08-2014 16:19

on ‎07-08-2014 16:19

Thank you MarinaP

slight_smile
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MI5
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on ‎07-08-2014 16:22

on ‎07-08-2014 16:22

Cheers "M" wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 12
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Anonymous
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In response to MI5

on ‎14-08-2014 11:43

on ‎14-08-2014 11:43

Hi @Anonymous I PM'd you a few days ago with some questions to try to help you with My Care. wink

Message 10 of 12
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