02 and its ridiculous customer service wait times and responses

[Anonymous]

so I am unable to use my phone for 4 days and 02 offer me £3.73 for not being able to call or use the internet 
when I call customer service it takes 30 minutes for anyone to even pick up
today the wait time was 45 minutes 
I try to use the online chat not only do you have to wait for someone to come on that I might as well have saved 40 minutes doing something else 
I will not be renewing my contract with 02 they cost more than most networks, the coverage is bad and clearly they don't care about customers as it is ridiculous to have wait times that long 

[MI5]

Complaints link is here if you need it http://www.o2.co.uk/how-to-complain

[Anonymous]

It's been 45 mins all day and 30 mins most of the week. Totally unacceptable

[MI5]

It sure is

Make a complaint!

[Cleoriff]

Not getting any better is it? Despite how much we all hoped it would...:smileysad:

[Anonymous]

By sending a letter in the post!

[Bambino]

@Anonymous You can send an email here: complaintreviewservice@o2.com

[MI5]

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@Anonymous wrote:

By sending a letter in the post!

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If you wish, but I gave you the link to do it online.

[jonsie]

With Christmas round the corner I don't see any likely improvement....

[Anonymous]

Its a joke, im on hold on the phone and chat it2 1107, its been this way since 9:30. I was phoning to upgrade, but seeing as I am out of contract its definatley a cancel.

Jokers!