My bill

[Pug202]

Hi so my account has been saying for a couple of days that my bill has been paid but the money hasn’t come out of my bank?

[jonsie]

It wouldn't leave your account over the weekend but if that's still the case tomorrow then check with the bank about the status of the direct debit.

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Robyn1]

Hi my bill has been saying for a few days its been paid but i know it hasnt and now it wont let me make a payment or talk to anyone??

[Cleoriff]

@Robyn1 

There have been a few customers stating the same. It's important you contact O2. All numbers in this guide. They open at 8am Guide: Coronavirus Community Help and Support 

[jonsie]

I think O2s direct debit system must be on the blink....

[Cleoriff]

Along with a lot of other systems, or so it seems!