My bill is wrong.

[Bob11]

I pay monthly and this months bill is nearly 5 times what I usually pay. I have gone through it and it is definitely wrong. I have tried phoning but it says they will only talk to you if it is an emergency. Is there any other way of getting in touch.

[Rory1]

I am having same option. Online chat closed, email closed and then get kicked off when trying to phone. Don't know what else to try

[PhoneChanger]

The only thing to do is persevere to get through, call the payments team and they will be able to help. Why do you say your bill is incorrect?

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808