My bill in PDF file

[DannyO]

Hi,

Every month I download my bill and save in PC as a PDF file. This month for some reason I'm transferred to IBM Security Access Manager and asked to login. I use O2 login details but they are rejected. Whay I can't download my bill?

According to this guide nothing changed so what is going on.

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Danny

[madasaf1sh]

@DannyO

IBM Security Access Manager is what o2 use to federate your login details between their web services.

I would clear all cookies, and temporary internet files, and also try another browser.

[DannyO]

Hi madasaf1sh,

Thanks for reply, I must say it was a good tip but wihout result. 

-All cookies and temporary files cleaned

-Used Chrome, Opera, Edge and Internet Explorer and this same issue 

-I tried in Incognito mode as well and my wife laptop 

Must be a problem on O2 end.

[MI5]

@TheresaV @LukasB @Martin-O2 

Another IBM security access query.

[TheresaV]

HI @DannyO 

Sorry to hear you have this issue, we have forwarded this internally and are currently looking into it. I will let you know once there is an update!

Thanks for the tag @MI5 and feel free to tag us if you see anyone else having an issue with this! 

[TheresaV · Accepted solution]

Hi @DannyO this issue should now have been fixed. Would you mind checking whether you are able to download your bills normally again?

[DannyO]

Hi @TheresaV  everything works perfect, thanks 

[TheresaV]

Amazing, thanks for letting us know @DannyO