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Level 2: Apprentice
Posts: 6
Registered: ‎30-01-2019
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My account was debited for compensation for network issues in Dec 2018!

I spotted a £1 debit from my Credit card account on 13/1/19 from O2. When I phoned to find out what it was the nice O2 chap said that it was a credit for compensation (data outage in December)... 10% of £10 per month. I thought I must have been mistaken, but when I read my statement again, it is definitely a debit...!

Has anyone else had money TAKEN OFF their card instead of credited for this? It kind of adds insult to injury... but for a quid it's not really worth the hassle of picking up the phone again.

I just thought I'd check if I'm the only one. Thanks 

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Re: My account was debited for compensation for network issues in Dec 2018!

No, mine was definitely a credit.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 6,406
Registered: ‎23-07-2014

Re: My account was debited for compensation for network issues in Dec 2018!

Hi @confuseddotcom, have you checked how it appears in your My O2 account as well?

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Level 2: Apprentice
Posts: 6
Registered: ‎30-01-2019

Re: My account was debited for compensation for network issues in Dec 2018!

Hi Marjo, on the MyO2 web interface it has credited £1 to the account, however on my credit card bill it's a debit. For a quid I can't really be bothered to call the credit card company etc, but I thought I would see if any one else had this issue in case it was a bigger deal.

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Level 2: Apprentice
Posts: 6
Registered: ‎30-01-2019

Re: My account was debited for compensation for network issues in Dec 2018!

[ Edited ]

thanks for checking MI5 ...don't spend it all at once Smiley Wink

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Registered: ‎14-01-2013

Re: My account was debited for compensation for network issues in Dec 2018!

[ Edited ]

@confuseddotcom

If it appears with a minus in front of it ie -£1.00 then that actually is a credit from O2.

I know that's confusing. It took me ages to work that out wink

PS... Apologies. Just read your post about how it appeared on your credit card...Banana

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Community Manager
Posts: 6,406
Registered: ‎23-07-2014

Re: My account was debited for compensation for network issues in Dec 2018!


@confuseddotcom wrote:

Hi Marjo, on the MyO2 web interface it has credited £1 to the account, however on my credit card bill it's a debit. For a quid I can't really be bothered to call the credit card company etc, but I thought I would see if any one else had this issue in case it was a bigger deal.


Hey @confuseddotcom, haven't seen this on our end, but happy to check for you just in case to clarify what this charge could be about.

Below is the quick info around the compensation for each in case helpful - I'm assuming you're on Pay as you go? I'll drop you a PM here on the forum shortly to get a few additional details and we'll get someone to have a look for you. Smiley Happy

 

- For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges
- For our Pay As You Go customers we will be giving a 10% credit on a top-up
- For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase

 

 

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Level 28: Ingenious
Posts: 4,350
Registered: ‎03-08-2018

Re: My account was debited for compensation for network issues in Dec 2018!

I found that minus sign very confusing too @Cleoriff however o2 have their own style, doesn't fit with normal accounting practice.😊


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Re: My account was debited for compensation for network issues in Dec 2018!


@TallTrees wrote:
I found that minus sign very confusing too @Cleoriff however o2 have their own style, doesn't fit with normal accounting practice.😊

Very true @TallTrees. Must specialise in a degree called. Bsc Making Easy Things Difficult joy

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Re: My account was debited for compensation for network issues in Dec 2018!

Well the minus sign never confused me as I'm sure I've seen it elsewhere in the past. Though I agree with you @TallTrees it's not normal accounting practice.

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