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iPhone 13 Pro - Call Failed & can’t get 2SV codes

Crxsh01
Level 1: Joiner
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Week old iPhone 13 Pro here that can’t make calls or receive 2 step verification texts. Can receive incoming calls but all numbers are withheld (even though they aren’t withheld)

 

Problems started last week when I was setting my apps up on the new phone. Received the first few codes by SMS no problem, then they stopped coming through. After 24 hours they came through together at once, problem subsided for a few day, now they have stopped again.

 

Newest issue started this morning where I cannot make any outgoing calls - I am greeting with an instant ‘Call Failed’ Moreover, any incoming calls are all ‘Unknown’ numbers.

 

Apple support were outstanding - several diagnostics on the phone and concluded there are no issues with the phone itself, it’s in perfect order.

 

At the second time of trying, O2 have told me (vaguely) that there is an issue with iPhone users and their network. Advisor told me they are working to fix it but couldn’t commit to a timescale.

 

I’ve seen a few people post here with the same issues - make sure you ask for compensation for all the WhatsApp calls you’re probably making right now.

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madasaf1sh
Level 67: Unsung hero
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@Crxsh01 

 

This has been a bug affecting numerous networks across the globe since IOS 15 was released, and Apple seem to be denying all knowledge that IOS 15 is a pile of rubbish and causing issues, in fact in Korea, the Regulator is investigating Apple for this...

 

o2 / Voda / EE & 3 should be forcing Apple to fix their Software  and stop using users as beta testers as well making sure this doesn't happen again...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Crxsh01
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I’m not saying you’re wrong, but O2 confirmed to me they have an issue on their end and are working on it. 

I’ve just moved back to Apple so have no idea when iOS 15 launched. They need to get their ****** together too if that’s the case

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MI5
Level 94: Supreme
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O2 have been having network issues all day @Crxsh01 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
Level 94: Supreme
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@Crxsh01 

Turning off 5g has helped others fix this issue. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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