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My O2 site awful

Tommyorr057
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The my O2 platform is absolutely rubbish, it is no help what so ever
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JF-Sebastian
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The MyO2 app and website are terribly designed and incredibly unresponsive. The search function is next door to useless as well. It all makes for a very frustrating experience and isn't exactly conducive in encouraging people to part with their hard-earned money.
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pgn
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Hi, @JF-Sebastian - love the Bladerunner reference, Methuselah syndrome notwithstanding! 

I find using Google's "inurl: o2.co.uk" (no space after the : !) search modifier invaluable for searching in a targeted fashion for info on the O2 website and forum, leaving the nigh-on-useless search boxes on both platforms alone.

Let's hope the new Virgin Media O2 operation brings changes and much-needed improvements to both sites, O2 Customer Forums and O2-run MyO2 on the O2 side of the house. Given both pre-merger companies use the Khoros platform for their Customer Forums, this could be a strong likelihood in the coming weeks and months!

It has to be said, live stock control on O2's side has ever been a bugbear, and whilst Virgin Media deal mainly in Service Contracts, their commercial website, with the odd Mobile and Broadband Service separate logins, has been woefully under-developed at offering customers cost-saving discounts without having to call VM up and haggle - multiple times, usually.

All I can say, @JF-Sebastian, is to watch this space - and do what you can to keep Methuselah at bay (I hear chess is your thing!) 👍

Message 12 of 17
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jbnat
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completely agree . website is total rubbish and not user friendly,

needs simplifying , need a drop down menu hen you first log in

cannot easily access your bill to check call charges etc

Message 13 of 17
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Enlli
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Wow, digging up a thread that is 43 months old.

Depends what you want to do, but I have no problems using My O2 on the App or the Web Version

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
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@jbnat 

 

You can very quickly click on MyO2 from the O2 homepage ; that will give you the personal information that you are seeking :-

 

Oxonian_0-1704038282494.png

 

Beyond that, I would put the O2 website at around "average". There are better websites around but some are far worse. 

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JamesLampers
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Could not agree more, it is absolutely rubbish. Trying to redeem Disney+ subscription and it just logs you out and then you go back in and click I am an existing customer and it logs your out again. Absolute rubbish 

 

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Bambino
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@JamesLampers 

See if anything in the guide below helps:

Guide: Adding and removing O2 Extras - O2 Community

I DO NOT WORK FOR O2



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Message 17 of 17
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