My O2 site awful

[Tommyorr057]

The my O2 platform is absolutely rubbish, it is no help what so ever

[JF-Sebastian]

The MyO2 app and website are terribly designed and incredibly unresponsive. The search function is next door to useless as well. It all makes for a very frustrating experience and isn't exactly conducive in encouraging people to part with their hard-earned money.

[pgn]

Hi, @JF-Sebastian - love the Bladerunner reference, Methuselah syndrome notwithstanding! 

I find using Google's "inurl: o2.co.uk" (no space after the : !) search modifier invaluable for searching in a targeted fashion for info on the O2 website and forum, leaving the nigh-on-useless search boxes on both platforms alone.

Let's hope the new Virgin Media O2 operation brings changes and much-needed improvements to both sites, O2 Customer Forums and O2-run MyO2 on the O2 side of the house. Given both pre-merger companies use the Khoros platform for their Customer Forums, this could be a strong likelihood in the coming weeks and months!

It has to be said, live stock control on O2's side has ever been a bugbear, and whilst Virgin Media deal mainly in Service Contracts, their commercial website, with the odd Mobile and Broadband Service separate logins, has been woefully under-developed at offering customers cost-saving discounts without having to call VM up and haggle - multiple times, usually.

All I can say, @JF-Sebastian, is to watch this space - and do what you can to keep Methuselah at bay (I hear chess is your thing!) 👍

[jbnat]

completely agree . website is total rubbish and not user friendly,

needs simplifying , need a drop down menu hen you first log in

cannot easily access your bill to check call charges etc

[Enlli]

Wow, digging up a thread that is 43 months old.

Depends what you want to do, but I have no problems using My O2 on the App or the Web Version

[Oxonian]

@jbnat 

You can very quickly click on MyO2 from the O2 homepage ; that will give you the personal information that you are seeking :-

Beyond that, I would put the O2 website at around "average". There are better websites around but some are far worse. 

[JamesLampers]

Could not agree more, it is absolutely rubbish. Trying to redeem Disney+ subscription and it just logs you out and then you go back in and click I am an existing customer and it logs your out again. Absolute rubbish 

[Bambino]

@JamesLampers 

See if anything in the guide below helps:

Guide: Adding and removing O2 Extras - O2 Community