My Direct Debit

[Rhian22]

Hi  I please could you tell me whether the reference:  xxxxxxxxxxxx £38.00 Direct Debit from account ending 268 relates to my o2 bill Mobile number xxxxxxxxxxxx?  I am currently in the process of divorce proceedures and the accounts are joint and I am trying to sort out our finances, I have 4 O2 bills on direct debit and only one is for my phone, so wondering which one mine relates to.  When I know which one it is (hopefully the above) then I would like this payment to come out of my sole account as my husband and I are now separated and he no longer lives at this address.

Please advise.

Rhian

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@Rhian22 

This isn't O2, it's a public forum.

You should remove your personal details.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[jonsie]

Is your's the only phone in your name @Rhian22 ?