Move number from one contract to another

[Ninko85]

Hi, 

I've found a better deal with O2 via a third party website. 

I've read in order to move my number from my old contract with O2 to this new contract I have to select 'upgrade' at some point during the purchase process. 

But nowhere during the process does it ask for me to do that, other then the part about bringing a number from another provider. 

Can anyone help? 

Thanks

[MI5 · Accepted solution]

@Ninko85 

O2 have stopped upgrades via 3rd party routes currently.

Your only option now is a new contract and to migrate your number Guide: Migration & porting into O2 

[Ninko85]

@MI5 

Can I place the order from the 3rd party site and then contact O2 to transfer my number to the new contract? 

Thanks

[Enlli]

@Ninko85 The new contract will need to be live before the transfer.

Assume your old contract is paid off and out of minimum term, or else that will have to be settled 

[MI5]

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@Ninko85 wrote:

@MI5 

Can I place the order from the 3rd party site and then contact O2 to transfer my number to the new contract? 

Thanks

---

@Ninko85 

You'll need to get the new contract first then follow the guide to migrate your number to it.

[Ninko85]

What exactly do you mean by 'live'

I've looked at the migrate guide, but it doesn't mention about moving a number from one contract to another, in the same account? 

My old contract is a SIM only deal. 

Thanks

[MI5]

Follow the first part of the guide @Ninko85 but ignore the references to different people.

⬇️ If moving from one Pay Monthly account to another 

[MI5]

@Ninko85 

Another option is to get your PAC and port out to a PAYG sim on another network then port back in to your new O2 account.

Guide: How to get your PAC [June 2021 Update] 

[Ninko85]

If I start a new contract first and after ask to move my number over, do I use the new SIM provided or continue using my old SIM?

Sorry this is very confusing to me. 

Thanks

[MI5]

The new sim @Ninko85