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Level 1: Joiner
Posts: 2
Registered: ‎09-11-2018

Monthly Bill

Hello, I’m aware that my contract was £116 and I paid it all I’m just wondering why it hasn’t changed and still says I have to pay the £116
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Registered: ‎22-08-2016

Re: Monthly Bill

Hi @Chelsea 


The system updates after midnight so should show your payment then.


Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

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Registered: ‎04-04-2012

Re: Monthly Bill


When did you pay it?

It may take 24 hours to update your account details, however, this isn't customer service so you should call 202 in the morning to check if the payment went through ok.

You should have also received an email confirming the payment was received.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎11-04-2012

Re: Monthly Bill

You can also go into MyO2, and navigate down to "Payment History" under "View airtime bill", "Download and print latest bill" to see what amounts were paid recently:

20**Personal info** 21_16_53-O2.png

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Level 70: Enigma
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Registered: ‎31-03-2010

Re: Monthly Bill

@Chelsea  Pay Monthly customers usually pay by Direct Debit. It's more convenient, and takes the worry out of wondering if your bill has been paid each month. If you don't have Direct Debit set up, it's something you should seriously consider.