Monthly Bill

Chelsea · ‎14-07-2019

Hello, I’m aware that my contract was £116 and I paid it all I’m just wondering why it hasn’t changed and still says I have to pay the £116

Glory1 · ‎14-07-2019

Hi @Chelsea

The system updates after midnight so should show your payment then.

Good luck and welcome to the forum

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

MI5 · ‎14-07-2019

@Chelsea

When did you pay it?

It may take 24 hours to update your account details, however, this isn't customer service so you should call 202 in the morning to check if the payment went through ok.

You should have also received an email confirming the payment was received.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎14-07-2019

You can also go into MyO2, and navigate down to "Payment History" under "View airtime bill", "Download and print latest bill" to see what amounts were paid recently:

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

Bambino · ‎15-07-2019

@Chelsea Pay Monthly customers usually pay by Direct Debit. It's more convenient, and takes the worry out of wondering if your bill has been paid each month. If you don't have Direct Debit set up, it's something you should seriously consider.

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