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Monthly Bill

Chelsea
Level 1: Joiner
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Hello, I’m aware that my contract was £116 and I paid it all I’m just wondering why it hasn’t changed and still says I have to pay the £116
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Glory1
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Hi @Chelsea 

 

The system updates after midnight so should show your payment then.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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MI5
Level 94: Supreme
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@Chelsea 

When did you pay it?

It may take 24 hours to update your account details, however, this isn't customer service so you should call 202 in the morning to check if the payment went through ok.

You should have also received an email confirming the payment was received.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pgn
Level 74: Whizz kid
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You can also go into MyO2, and navigate down to "Payment History" under "View airtime bill", "Download and print latest bill" to see what amounts were paid recently:

20**Personal info** 21_16_53-O2.png

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Bambino
Level 84: Resplendent
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@Chelsea  Pay Monthly customers usually pay by Direct Debit. It's more convenient, and takes the worry out of wondering if your bill has been paid each month. If you don't have Direct Debit set up, it's something you should seriously consider.

I DO NOT WORK FOR O2



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