Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎08-04-2014
Accepted Solution

O2 to O2 switch?

Is it possible to keep my current O2 number if I buy a new phone with a new contract, but still with O2? I am due an upgrade but there is a brilliant deal out there at the moment (not buying directly with O2) that is simply too good to miss and I can't get anything anywhere near as good by just upgrading.

Thank you! 

Posts: 109,144
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: O2 to O2 switch?

@SP83 Yes, just call 202 when you get your new contract and they will migrate your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,377
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009
Level 5: Ponderer
Posts: 140
Registered: ‎01-05-2018

Re: O2 to O2 switch?

Moving from Pay As You Go to Pay Monthly

Moving from Pay Monthly to Pay As You Go

but what about Moving from Pay Monthly to Pay Monthly ???

If it is possible that perfectly.
As at EE it is impossible!!

| Samsung Galaxy S20 Ultra 5G | Samsung Galaxy Watch 3 45mm |
Posts: 109,144
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: O2 to O2 switch?

Answer as I gave above.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 48: Jubilant         
Posts: 6,216
Registered: ‎26-03-2014

Re: O2 to O2 switch?

@MI5 is (as usual) correct @BigDaddyUK and @SP83.
I have done it (moved my number from one o2 contract to another) twice now.
Both times the deal I had from another company was better than the ones available from o2 directly (so long as a 2 year contract was not an issue).
So long as your current deal (or the minimum period, or the handset payments) has finished, once you have the new handset/SIM just call customer services and ask them to move it.
Takes 24 hours or so (depending on when you ask them) but closes the old contract and moves the number.
As the meerkat says, simples!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here