Mistake by O2 advisor

[Anonymous]

Hello. I upgraded my phone on 22/12/15 and I did it face to face in an o2 store. I discussed with the advisor the tarrif I wanted and it seems she clicked the wrong one and I have signed the contract for the wrong one.
I just checked bank statement and realised that I am paying £37.50 a month for my phone but in the store I discussed and said I wanted the tariff that was £33.50. I can't seem to get anywhere with this as they say that I agreed to the tarrif when I signed the contract but when I signed it there were no numbers on it and I assumed it was the tarrif that I said I wanted. What can I do about this?

[Cleoriff · Accepted solution]

@Anonymous your only option is a complaint..

I am surprised that it took you 3 months to realise this if honest

Not sure with this amount of time into the contract that they will be able to do anything

http://www.o2.co.uk/how-to-complain

[MI5]

Are you sure it's the tariff that is costing more and not £4 worth of additional charges?

[Anonymous]

Truth is my bills come by email and don't tell me the amount coming out it just says to check your bull go here then has a website. And I don't check bank statements every month as they are online I just happened to check. You don't look for something to be wrong if you assume everything is fine. The tarrif I am on is totally wrong for me as I have more data which i don't use and calls which I don't use. I know that something might not be done but it was the fault of an advisor who was rushing me as it was Christmas time.

[jonsie]

You can make a complaint as above but check in your bolt ons to see if there is a discount showing. 

[Anonymous]

MI5 no it's definitely the tarrif because after checking my bank statement I then logged into my o2 and I am paying 17.50 for airtime and 20.00 for the phone. Whereas I clearly remember going into the store with the 13.50 airtime tarrif in my head and that's the one we agreed on at the time.

[Anonymous]

No I'm not in the two week period because I hadn't even started paying yet within that period so I didn't think anything was wrong.

[jonsie]

After three months a complaint is your only option. 

[Anonymous]

Yes I thought this would be the case. Very annoying situation.

[MI5]

You need to check your contract and see what you signed for.
Mine states the amount for the tariff and if yours doesn't state that you could push for an annulment of your contract.