Mistake by O2 advisor

[Anonymous]

Hello. I upgraded my phone on 22/12/15 and I did it face to face in an o2 store. I discussed with the advisor the tarrif I wanted and it seems she clicked the wrong one and I have signed the contract for the wrong one.
I just checked bank statement and realised that I am paying £37.50 a month for my phone but in the store I discussed and said I wanted the tariff that was £33.50. I can't seem to get anywhere with this as they say that I agreed to the tarrif when I signed the contract but when I signed it there were no numbers on it and I assumed it was the tarrif that I said I wanted. What can I do about this?

[Curr946]

sounds to me its the open discount that's not been applied (if you were eligible) That's the same plan the wife is on, 17.50 airtime and 20 handset but the airtime is only 13.50 after the discount.

[jonsie]

No mention of o2 open by the OP but if that's the case it's far too late now. 

[Curr946]

Its the only thing I would think of, but yeah... just a tad

[viridis]

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@Anonymous wrote:
Truth is my bills come by email and don't tell me the amount coming out it just says to check your bull go here then has a website. 

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No, that's the text message that tells you that.

The email that is sent clearly breaks down the charges.

[PhoneDoc]

@Anonymous Have you been able to speak to the store manager about this yet? In cases like this, you can raise complaints within stores themselves to be resolved locally. This means you can meet face-to-face with someone at a more senior level to discuss it, who would have a few different tools at their disposal to remedy the situation if they believe there's a reasonable chance the advisor acted incorrectly.

You can also print off a copy of the contract from your MyO2 account. This may be handy to bring with you.

[Curr946]

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@viridis wrote:

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@Anonymous wrote:
Truth is my bills come by email and don't tell me the amount coming out it just says to check your bull go here then has a website. 

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No, that's the text message that tells you that.

The email that is sent clearly breaks down the charges.

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£1.50

[jonsie]

Expensive eh.....

[viridis]

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@Curr946 wrote:

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£1.50

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Damn, I'm in positive figures, better sort that out.

[viridis]

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@viridis wrote:

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@Curr946 wrote:

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£1.50

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Damn, I'm in positive figures, better sort that out.

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Never mind, card systems still crap.

[Cleoriff]

T'was so good @viridis you said it twice...:smileywink:

Edit no...slightly different. My apologies.