Missing balance

[Anonymous]

Top up 5 days ago 10 and I was 14 balance. Did not do any phone calls or 3g and now I have 3.70. Can anyone tell me what to do and where to call?

Thanks

[Bambino]

What phone do you have? Do you have your Mobile Data switched on all the time? If so, it may be updating your apps in the background without you knowing. Switch off your Mobile Data and use WiFi to update your apps.

[Anonymous]

Phone 4445 from your phone.

25p per call.

Or use live chat. 

The info is all in the 'contact us' tab at the bottom of the page. 

[MI5]

Sounds like £1 a day for data access to me.......?

[Anonymous]

Most probably.

😞

[Anonymous]

Text "BALANCE" to 20202 to tell you what tariff/bolt on you've got on your account. Simplicity & Pay & Go Go Go takes money off your balance.