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Missing balance

Anonymous
Not applicable

on ‎27-11-2013 16:17

on ‎27-11-2013 16:17

Top up 5 days ago 10 and I was 14 balance. Did not do any phone calls or 3g and now I have 3.70. Can anyone tell me what to do and where to call?

 

Thanks

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Bambino
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on ‎27-11-2013 16:21

on ‎27-11-2013 16:21

What phone do you have? Do you have your Mobile Data switched on all the time? If so, it may be updating your apps in the background without you knowing. Switch off your Mobile Data and use WiFi to update your apps.

I DO NOT WORK FOR O2



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Anonymous
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‎27-11-2013 16:27 - edited ‎27-11-2013 16:29

‎27-11-2013 16:27 - edited ‎27-11-2013 16:29

Phone 4445 from your phone.

25p per call.

 

Or use live chat. 

 

The info is all in the 'contact us' tab at the bottom of the page. 

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MI5
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In response to Anonymous
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on ‎27-11-2013 17:27

on ‎27-11-2013 17:27

Sounds like £1 a day for data access to me.......?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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on ‎27-11-2013 17:30

on ‎27-11-2013 17:30

Most probably.

😞
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Anonymous
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on ‎28-11-2013 18:48

on ‎28-11-2013 18:48

Text "BALANCE" to 20202 to tell you what tariff/bolt on you've got on your account. Simplicity & Pay & Go Go Go takes money off your balance.

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