Mis-sold?

[Anonymous]

A week ago I received a call from O2, saying that they would like to upgrade me as a way of saying thanks for being 'a loyal customer'. During the call, Wi-Fi, unlimited texts and internet were mentioned, along with a free phone. I received the free phone, and internet, and unlimited texts but I found out later that the phone I had been given did not even have Wi-Fi capability. I am currently in a 24 month contract and a phone with no wi-fi capability, is there any chance I can have a new phone?

[Liquid]

I didn't realise there were modern phones without wifi these days.

Unfortunatly if your over the 7 days cooling off period then your stuck:( only option is to buy another phone sorry.

Welcome to the forums:)

[jonsie]

Which phone do you now have?

[Anonymous]

I have a Nokia Asha 300

[Liquid]

It's only a year old how did it not come with wifi:/

[Anonymous]

That's a question for Nokia, I didn't make them 😕

My issue is, I have been sold my contract with a phone, the guy clearly said I could have Wi-fi. The phone does not support Wi-fi. 

[jonsie]

It seems the phone you have doesn't have wifi functionality. If you have had the phone less than 7 working days then call O2 and advise them you are returning it.

Other than that it is a matter of selling the phone on and buying anothr of your choice that meets your needs. Ask to listen to a transcript of the call if you were led to believe the phone could use wifi. As above, I can't believe they sell a phone in this day and age without wifi capability.

[Anonymous]

How would I go about getting a transcript?

[anticpated]

http://www.gsmarena.com/nokia_asha_300-4279.php

The Samsung Ch@t has Wi-Fi although no 3G capability.

[perksie]

That page showed no wi-fi but it does have 3G.

Ask O2 to take it back, not mis-selling though just a misunderstanding.