Mis-sold?

[Anonymous]

A week ago I received a call from O2, saying that they would like to upgrade me as a way of saying thanks for being 'a loyal customer'. During the call, Wi-Fi, unlimited texts and internet were mentioned, along with a free phone. I received the free phone, and internet, and unlimited texts but I found out later that the phone I had been given did not even have Wi-Fi capability. I am currently in a 24 month contract and a phone with no wi-fi capability, is there any chance I can have a new phone?

[jonsie]

Yes, definitely give customer service a call first thing. A phone without wifi?... it's almost 2013 for goodness sake!

[Liquid]

Sorry my comment really wasn't helpful:(

All calls should be recorded so you'll have proof of miss selling.

[Anonymous]

True but they also have a habit of 'losing' recorded chats if they made a mistake so they don't have to do anything

[Anonymous]

Do they not state 'we may record calls for training purposes' ?

If they were to record every call then it woud be digital, how much memory would they need for daily?

[Liquid]

That is very true it does state "may".

[Anonymous]

Lets be honest, most people know that the calls we get offering certain phone calls are out sourced. With that in mind you need to have your wits about you and that and I doubt very much if O2 have access to those calls. 

I am sure if you speak with O2 then they will help but what contract did you except to get the bottom of the line phone?  You may be limited to what phones are available on the contract you have agreed.

[anticpated]

Plausible deniability. Gotta love loopholes.

Oh and hope you get this sorted.

[Anonymous]

My contract is a Pay Monthly of £10.50 a month, which will increase to £13.50 or so in the future. I would receive a new phone and a sim, Unlimited texts, 100mb data, 50 minutes (I don't call much). They mentioned Wi-fi during the call and I am almost certain it was linked to the phone, but I'm becoming more uncertain now 😕

[Anonymous · Accepted solution]

Based on your tariff you will only be given a basic phone, that said if Wifi was mentioned then only a call into O2 will be your next point of call. 

[Anonymous]

I guess I've been had. I'll try to contact them nonetheless for a transcript somehow just to see if wi-fi was just a conversational hook and not a promise. Thank you all