Mis-selling refund

[dmgw]

Hi

I have recently had wonderful service from a couple of o2 staff members, Gavin in a/c retention, and a snr manager, Alfreda. I had been mis-sold a sim only number and been paying for some time without realising. It came to light when I was upgrading.

A refund of over £300 has been authorised to my account but nowhere on my o2 account can I see mention of this. 

How can I confirm that the refund is in place and will be set against my future monthly bills until used?

Thankyou.

[Cleoriff]

@dmgw 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Press Upgrade, Lost/Stolen if you have to, to get put through to someone.

[MI5]

@dmgw 

It won't show on your overview bill page until your next bill is generated, but it will appear under recent charges if you follow this guide to the end Guide: How do I get to the 'Download Bill' page? 

The recent charges will be on the left hand pane and credits will show as a minus value.