Merge Calls?

[m0bilemandan]

Do you need a service adding to enable this, i know iPhone plans had it already but other monthly accounts needed it adding so when you call 2 people you can press MERGE CALLS on the phone and it creates a 3 way conversation.

Live Chat said it was Conference Calling needed adding but i was sued it used to be callsed Merge Calls or something to be added to allow it?

Cheers

[MI5 · Accepted solution]

@m0bilemandan 

You'll need to call customer service to enable it for you.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

https://community.o2.co.uk/t5/Apple/Merge-Calls/m-p/1107340#M159359

[m0bilemandan]

Cheers what needs to be added as when i asked they say Conference Calling needs adding and that costs per minute etc..

This is the merge calls i need so day i call both parents and merge for a 3 way chat etc..

Thanks

[MI5]

@m0bilemandan 

It's call merging you need, which is free for up to 3 people to join.

1. Merging calls

You can have up to 3 people on a normal consumer account, for example , you merges 2 friends on the same call. This will come out of you inclusive allowance and If all 3 are on unlimited minutes then they won’t be charged.

If you want more than 3 people in the call see below: (this needs to be requested and added to the your account by customer services.)