cancel
Showing results for 
Search instead for 
Did you mean: 

Maximum call length only 2 hours?

Anonymous
Not applicable
Hi,
I've recently noticed on a couple of occasions on long phone calls the calls cuts off at exactly 2 hours. I wondered if anyone knows if this is an o2 policy or not? It's not that much of an issue because I can phone the person straight back, but it is slightly annoying. All I can find in the o2 terms and conditions us this:

2.6 We may impose a maximum call duration limit on the calls that you make.

I have unlimited minutes on my 12 month sim only plan and have never used more than 700 minutes in one particular month so wonder why my call length appears to be limited as I'm not exactly abusing the unlimited minutes.

Cheers
Message 1 of 10
52,396 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

There is a time limit on calls purely to stop people going over their allowances. There is also the likelyhood of pocket-dials where the customer is unaware that that the phone is connected.

Unlike data, minutes don't cut off once you have reached your allowance. At something like 35p/minute out of allowance charges  you can imagine how charges will accumulate.

I think 2 hours is a fair limit, your minute allocation is not monitored by O2 so they won't know you have plenty of allowance left.

View solution in original post

Message 2 of 10
52,386 Views
9 REPLIES 9

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

There is a time limit on calls purely to stop people going over their allowances. There is also the likelyhood of pocket-dials where the customer is unaware that that the phone is connected.

Unlike data, minutes don't cut off once you have reached your allowance. At something like 35p/minute out of allowance charges  you can imagine how charges will accumulate.

I think 2 hours is a fair limit, your minute allocation is not monitored by O2 so they won't know you have plenty of allowance left.

Message 2 of 10
52,387 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Some other networks have a 60 minute limit.
Others have silent call detection.
It's just down to how the network chooses to manage the usage.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 10
52,370 Views

Anonymous
Not applicable
Thanks for the replys

Well if it's a standard limit with o2 I can live with it, I don't make 2 hour calls very often anyway.

I do think the mobile networks should state things like this clearly in their terms and conditions though so it's transparent like virgin media do with the 60 minute limit on landlines with unlimited calls. Rather than just 'We may impose a maximum call duration limit on the calls that you make.' Which could be 30 minutes or 5 hours.

Cheers
Message 4 of 10
52,368 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
I guess they don't set it in stone so it can be varied due to network demand at the time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 10
52,358 Views

Cleoriff
Level 94: Supreme
  • 122355 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Something new I have learnt today then. I had no idea there was a maximum call limit....:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 6 of 10
52,343 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
There isn't. It's flexible. Sometimes you may be cut off after 1 hour and sometimes not at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 10
52,340 Views

Cleoriff
Level 94: Supreme
  • 122355 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:
There isn't. It's flexible. Sometimes you may be cut off after 1 hour and sometimes not at all.

Yes... but I didn't even know there was such a service. Obviously I know if someone has a limited amount of minutes they cant exceed those...but not that you 'may' be cut off after a length of time...

Veritas Numquam Perit

Girl in a jacket
Message 8 of 10
52,336 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
All the networks do that to a certain degree, but the sneaky ones ones say max 60 mins and don't cut you off, but they start charging you, so you need to watch the length of call all the time there.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 10
52,334 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

I well remember a thread on here perhaps a couple of years ago where a guy wanted to speak with his girlfriend all night whilst they were in their respective homes and he took the hump because he was disconnected after 2 hours. I don't think he trusted her LOL

Message 10 of 10
52,318 Views