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Stuck in Credit Check

RobbieGiles
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Took out a monthly contract on an IPhone 14 last thursday (will be a week tomorrow, was told maximum 48 hours when ordering) as a new customer and apart from initial confirmation email have had no correspondence from o2. Have spoken to live chat about 5 times each time being told my order has been made high priority but is stuck in credit check and that i will be contacted within 24 hours which never happens. Any help appreciated 

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MI5
Level 94: Supreme
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@RobbieGiles 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

@RobbieGiles 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RobbieGiles
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Thanks for your reply; I messaged the O2 twitter account but for some reason they are replying to tweets but not messages so I will call the number you provided tomorrow if I don’t receive a response.

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MI5
Level 94: Supreme
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Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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